Privacy Policy

The privacy and security of your personal data is extremely important to us. This policy explains the types of personal data we, Baker's DIY, may collect about you whilst you interact with us. We collect and process data in accordance with the General Data Protection Regulation (UK GDPR) 2016/679 and the Data Protection Act 2018. We do not disclose data to any third parties unless it is necessary for the fulfilment of your order and our service to you, you have specifically given consent for a particular service, or we have a legitimate interest in disclosing data. Instances in which we do disclose data to third parties are outlined below, see 1c, 4, 5

Data Controller

Baker's DIY

Collected Personal Data

Depending on how you interact with us, we may collect and process all or some of the following information:-

Name
Address details
Phone number
Email address
Marketing preferences
Order history
Activity on our website (Cookies)
CCTV (in-store)

Purpose of collecting data

1) To facilitate the processing of certain types of orders/purchases, such as:-

a: 'Special non-stock ordered goods.' 

b: To be able to deliver goods to you on our own transport.

c:  Via a 'Third Party' trusted courier or 'direct from the manufacturer'. Where delivery is 'direct from the manufacturer' or via a courier then as well as providing your delivery address to them we may need to provide them with your phone number and/or email address so that they can keep you updated via SMS Text/email as to the progress of your delivery. Please be assured that we will only ever share your information with trusted parties who are GDPR compliant and follow the correct standards of security.  We will never sell your personal data.

2) To facilitate us in replying to your contact with us, for example replying to your email, postal correspondence, telephone call.

3) Card Payment Processing provider:-

For fraud prevention purposes 'Card not present' and 'mail order' transactions also require the entry of your house number and postcode within the payment section of our 'card payment processing terminal'. All information is encrypted by the terminal, we do not store or write down such information. It is only taken from you via the telephone and typed  ( not written down ) into the card processing terminal at the point of entering the sale. To facilitate this service we use a 'stand alone card processing machine' , it is not connected to any in-store computer and uses either the broadband or mobile network for connection to the payment authorisng centre. 

4) If required for warranty purposes, to send to the manufacturer of the product purchased by you. 

5) CCTV:   In-store CCTV ( Closed Circuit Television ) is used thoughout the store for the porpose of theft prevention and staff/customer safety. Such CCTV records footage onto a memory card and/or a CCTV Recorder Hard Drive. The video footage is automatically recorded over after a period of weeks and not stored on any device unless an incident occurs where law enforcement requires to see the footage. In such a circumstance the footage is handed over to the Police or other relevent Law Enforcement Body and then beyond our control. 

How we protect your personal data

At Baker's DIY we’re serious about guarding the security of your personal information and the details of any transactions you make with us. We will store copies of high value sales where neccessary for warranty purposes and/or HMRC rules. The 'former' is for the period of the manufacturer warranty and this varies from firm to firm and product to product, the 'later' is for a period of six years from date of sale. Such information is not stored on any computer system that we use and will only be held in the form of a 'manually wriiten sales receipt'. This receipt is securely stored and after the neccessary storage time it is securely destroyed, either by cross-cut shredding or incineration. 

On-Line Shop

At this moment in time we do not operate an 'on-line' ( Internet ) shop. If in the future we do rest assured that our policies will be updated to include this and the neccessary steps to protect your data will be taken.

Page Links

Our site may use 'page links' to useful external sites such as product manufacturers and their products. The reason for this is so that you may learn more about them. Please note that if you click on the link button and are redirected to an external site we no longer have control over your personal information should you whish to contact and interact with them. You are advised to study that companies 'Privacy Notice', we only provide links to bonafide and reputable companies whom we deal with. 

Individual Rights

You have the right to:

Access your personal data, free of charge
Have your personal data rectified if out of date or incorrect
Have your personal data erased, unless that would conflict with our legal obligations
Withdraw consent for us to use personal data if you have previously given consent
Object to us processing your personal data and/or stop us using data for direct marketing
If you would like to exercise any of these rights please contact us via email. 

Marketing and 'how to opt out'

We currently do not engage in targeted/direct marketing, however if in the future we do then the below will form the basis of how you may opt-out.

You can opt-out of receiving marketing material from us at any time:By clicking the ‘unsubscribe’ link at the bottom of any marketing email we send
By contacting us and asking to opt-out
Please note, you may continue to receive marketing from us for a short period after opting out.  We will provide you with more detailed processing times should you make such a request.